Operations Manager
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OM
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We’re recruiting for an Operations Manager to help accelerate our already rapid growth. This role is going to put you at the centre of everything we do, with a clear mandate to use your initiative to improve every aspect of our operations.
You will take a leading role on finance (invoices, bank reconciliations), HR (onboarding new staff, people policies and frameworks), marketing (creative activities, as well as website and LinkedIn maintenance), vendor management (rent, IT, marketing agencies), and administration (booking travel, managing diaries) and plenty more.
This role will suit someone with broad experience in processes, administration and IT. You’ll be ambitious not just to execute processes but to improve them as well.
We’re asking for a lot, but in return (and on top of our great pay and benefits package) we’re going to enable you to grow into a highly experience and rounded leader in operations, to shape the role and directly contribute to building the organisation.
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You will recognise where we are in our journey – we’re no longer small, but we’ve got a lot of growth in us. You’re ready to pitch in and make a difference and you recognise the opportunity for this role to grow with the company.
You are
• Hungry to make things happen. No matter what they are. You’re not going to be precious about flipping from strategic vendor management to formatting a slide deck.
• Understand the value chain of a back office function. You’re going to role your sleeves up and constantly seek to make the lives of your colleagues easier – both tactically and strategically.
• Numerically literate and competent handling data (advanced Excel user, not a data analyst). Power BI experience a benefit.
• Technologically excellent – advanced level across the full Microsoft Office suite, able to administer SharePoint sites, open to exploring how technology can improve our processes
• A stickler for detail. Your work will be immaculate, right first time and completed with pride and passion.
• Highly organised. Because of the wide remit of the role you’re going to need to keep on top of a lot of things and know when something is a priority or not.
• A nice person. You’re not going to fit in here unless you can bring your personality to work and get to know your colleagues as people.
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This is a broad role. We’ve identified some things that we want you to help with, but over time we expect you to proactively determine what this role can look like.
Finance
• Reconciling bank transactions, managing bank accounts and expenses
• Preparing invoices and running invoicing
• Credit control
• Paying bills
• Financial model development and analysis, including annual financial models, bonus models, capacity models
• Preparing and running Payroll
Marketing
• Managing client and supplier data across CRM and accounting systems
• Managing pipeline of opportunities
• Co-ordinating / posting LinkedIn content and generating follower growth
• Maintaining website content and blogs
• Organise and host events
IT
• Managing IT provider
• Develop and maintain strategic plan for IT
• Preparing for external IT audits and certifications
• Improving capability across the firm
HR
• New staff onboarding - Background checks, IT readiness and Induction
• Managing and maintaining our internal frameworks – career paths, performance management, bonus, etc
• Managing our incentives and benefits package
• Health and safety representative
• Other staff administration (folders, photographs etc)
Creative
• Developing and maintaining creative assets for staff
• Maintaining logos and brand strategy
Vendors
• Managing existing vendors
• Running processes to identify and select new vendors
Administration
• Organising company socials
• Travel management
• Calendar co-ordination
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£65,000 FTE plus benefits
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London, hybrid working, minimum two days a week in the office.
